Last Updated: July 2026
Operating Merchant Entity: LOTUS EDGE CONSULTING (Sole Proprietorship)
Registered Country: Kingdom of Cambodia
Primary Covered Platform: 360fluency.com & Corporate Web Portals
This Refund and Cancellation Policy governs all commercial transactions, course bookings, subscription plans, and digital service purchases executed through 360fluency.com and its parent corporate infrastructure, LOTUS EDGE CONSULTING (“we,” “us,” or “our”).
We are committed to absolute payment transparency, clear billing expectations, and resolving payment inquiries efficiently for all our global clients. All corporate invoices, bank statements, and credit card receipts will explicitly feature our entity descriptor: LOTUS EDGE CONSULTING.
To guarantee absolute corporate accountability and ensure our certified coaching network receives proper preparation time, all instructional appointments must comply with the following structural rules:
The 24-Hour Rule: Lesson allocations must be completely locked into the central platform panel at least 24 hours prior to active deployment.
Automated Scheduling Restrictions: The core server network maintains a mandatory 24-hour buffer between payment confirmation and live service delivery. Short-notice or same-day lesson reservations are automatically restricted by the server to allow instructors adequate time to analyze your performance metrics and prepare custom materials.
Complimentary Adjustments: Students can shift active one-on-one lesson itineraries at zero additional cost, provided our system receives an official adjustment request a minimum of 24 hours before the class begins.
Modification Channels: You can execute changes independently by altering the synchronized Google Calendar invitation. Alternatively, you may notify our support desk via WhatsApp, Snapchat, or Email, and our administrative team will manually reallocate your session slot on Google Calendar prior to the 24-hour window.
Late Notification Fees (<24 Hours): Any cancellation, schedule alteration, or shift submitted within the 24-hour window preceding the appointment triggers a total forfeiture of that lesson fee. Because that specific slot represents fixed operational overhead dedicated to your training, it cannot be reallocated on short notice.
The 10-Minute Grace Limit: If a client fails to enter the digital classroom or connect within the first 10 minutes of the scheduled session start time, the hour is counted as completed and billed at full rate.
Force Majeure Exemptions: We will exclusively consider waiving late-window penalties if the cancellation arises from a sudden, documented catastrophic emergency (such as severe acute medical crises, traffic accidents, or sudden hospitalization). Standard corporate overruns, unexpected team meetings, or shifting personal work hours do not qualify for exemptions. Final decisions rest solely at the executive board’s discretion.
Cohort Reservations: Advancing full tuition up front is required to secure your placement. Because multi-seat language environments require complex calendar synchronization, group tracks have no structural provisions for personal rescheduling or pro-rated reversals once a cohort block begins, including for personal absence or sickness.
Our institutional frameworks balance customer satisfaction with professional operational commitments:
Rendered Training Units: Individual coaching hours that have been systematically conducted by our staff are entirely non-refundable.
Group Class Placements: Once a seat payment is finalized for a multi-seat module, all balances become strictly non-refundable.
Academy-Side Disruptions: If an instructor cannot fulfill an appointment due to severe illness, emergency, or server failure, the client is fully protected. In such events, the client may choose between:
Choice A: A direct, full financial refund for the exact value of the missed instructional unit.
Choice B: An equivalent credit balance immediately loaded onto your profile for future lesson bookings.
We offer a consumer protection window consisting of a 7-day money-back guarantee from the exact timestamp of package purchase. This protection remains valid provided that no more than one (1) coaching hour has been actively completed during those initial 7 days.
All bundles carry hard expiration dates tracking from the date of purchase. Sessions must be scheduled and utilized before these dates or the balance expires:
4-Hour Lesson Bundles: Feature a hard account validity window of exactly two (2) months.
8-Hour Lesson Bundles: Feature a hard account validity window of exactly two (2) months.
Expiration Policy: Any unused training units remaining after these dates are automatically abandoned and entirely non-refundable.
Custom scaling provisions, specific corporate refund boundaries, and team multi-seat adjustments are handled independently under the strict legal conditions outlined within the Master Service Agreement (MSA) signed between your organization’s legal division and LOTUS EDGE CONSULTING.
LOTUS EDGE CONSULTING maintains high standards of merchant integrity and payment processor transparency. To submit an eligible claim under the 7-day safety framework:
File a Written Claim: Submit your request through our contact form or via email to contact@360lotusedge.com within the initial 7-day period. Include your full name, the package purchased, transaction timestamps, and a detailed explanation.
Internal Audit: Our support and finance desk will review and address your claim within 7 business days.
Direct Merchant Protection: If you encounter a billing error or system issue, please contact us directly prior to filing payment dispute claims. We process all legitimate corrections directly back to your original payment method.
For billing support, refund claims, or merchant verification, please contact our operational node:
Legal Merchant Entity: LOTUS EDGE CONSULTING
Sole Proprietorship Registration Number: 5000525872
Tax Identification Number (TIN): E116 – 250 000 2801
Registered Office Address: Lotus Edge Consulting, Building No. 273, Flat No. 204, Street No. Concrete, Wat Damnak Village, Sala Kamreuk Commune, Siem Reap专区, Siem Reap Province, 171204, CAMBODIA
Official Corporate Billing Email: contact@360lotusedge.com
Official Telephone Line: +855 96 424 2653
[ Contact Corporate Desk ]
For operational inquiries, institutional audits, or billing support.
Our corporate desk responds to all formal inquiries within 24 business hours.
© 2026 Lotus Edge. All Rights Reserved.
“Driving professional business growth through bilingual consulting and strategic communication skills.”
© 2026 Lotus Edge Consulting. All Rights Reserved.